Privacy Policy

At CounterOne, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information while using our platform—with a strong focus on transparency and user control.

1. Data Collection

We collect only the minimal data necessary to provide our services:

• Email address & Mobile number for account creation and communication.
• Anonymized crash reports to improve service reliability.

2. Data Usage

The collected data is used solely to:

• Provide and maintain our services.
• Communicate important updates and information.
• Enhance security and prevent unauthorized access.

Analyze anonymized data to improve user experience.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

3. Data Storage and Encryption

All user files and associated metadata are securely stored in AWS S3 and database encrypted at reset . User data is protected with fine-grained access controls, ensuring a clear separation between application-level and admin-level access. We also use SSL to encrypt data during transmission for end-to-end security.

4. Data Sharing

We do not sell or share your personal information with third parties. Any data shared with trusted partners is strictly for service provision and is governed by confidentiality agreements.

5. User Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to any inaccurate information.
• Delete your account and associated data at any time.

To exercise these rights, please contact us at compliance@counterone.co.

6. Cookies

CounterOne does not use cookies or tracking technologies on our website or applications.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be communicated via our website, and the "Last updated" date will be revised accordingly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at contact@counterone.co.